What I've been up to
Here's a brief history of my career so far, highlighting some key learnings, thoughts, and more in-depth case studies.
Sep 2018 – Present
Staff UX content designer
Google
At Google, I work on UX design with a focus on content. I collaborate with other designers, reseachers, product managers, and engineers. I've led content design for apps and devices that help millions of people lead healthier, more active lives.
Project overviewCreating a personalised sleep coach
Content strategy
UX writing
Product design
Project overviewDesigning a dynamic weekly recap
Content strategy
UX writing
Product design
Jun 2016 – Sep 2018
Senior content designer
Citizens Advice
At Citizens Advice I led content strategy for a multidisciplinary product team. We designed tools to help people in the UK navigate complex, often challenging journeys, like claiming benefits, getting divorced, dealing with employers, or resolving disputes with landlords.
Case studySupporting vulnerable users
Service design
UX writing
User research
Case studyDesigning content with empathy
Content design
User research
Blog postThinking differently about prototypes
Content design
User research
Prototyping
Jun 2015 – Jun 2016
Technical writer
Redgate Software
At Redgate I was in a small, fast-paced engineering and design team tasked with designing new ways to help large organizations manage large datasets. It might sound a little dry, but it was a blast and I learned so much.
Case studyBuilding a beta from scratch
UX writing
User research
Blog postZen and The Art of Documentation Maintenance
Technical writing
Thoughts on process
In my spare time
Personal projects
Just for fun
In my spare time I love tinkering with technology and design to learn new skills. Here are a couple of things I've worked on recently.
An iOS app
A useful tool